Letter to Postmaster General John Potter

I have written the following letter to Postmaster General John Potter as a follow-up to the letter I sent to the Pine Street post office in San Francisco, to which I have not received a response.

2 December 2005

Postmaster General John E. Potter
U.S. Postal Service
475 L’Enfant Plaza, S.W.
Washington, D.C. 20260

Dear Postmaster General Potter:

     First of all, I am writing this letter directly to you because I was unable to find a general mailing address for the USPS on the usps.com website. I find this a bit ironic.
     On November 2, 2005, I sent a letter (included in this mailing) to my local post office, located at 1400 Pine St. San Francisco, CA 94109-9991, concerning a customer service complaint. I have not yet received a response, which only further adds to my evidence of shoddy customer service at this location.
     I understand that the USPS is not motivated by profit, and therefore it may be more difficult to motivate managers to provide good service to the customers. This is the reason I am writing – in the absence of feedback in the form of rising or falling profits, managers have to receive feedback from the customers as far as their performance is concerned.
     I hope you will take action to improve the customer service skills of the employees at this location. I would like to hear back from you or someone at my local post office with details on what actions are being taken to improve customer service.

Sincerely,
Stuart Matthews
2240 Larkin Street
Apartment 103
San Francisco, CA 94109

**** Original letter to SF post office omitted from this post, because it can be found by clicking here. ****