I called technical support twice today. The first experience:
Me: “Hi, we’re having some problems with HSRP. It’s not letting us use more than 16 standby groups. Do you know of any way to get around this?”
Him: “Uhh. Could you email that to us?”
That was hours ago. Haven’t received even a confirmation.
The second experience:
I called a support number at 4:15pm Pacific. I get an automated message saying it is after hours because they are open M-F 8am – 8pm Eastern. 4:15pm Pacific = 7:15pm Eastern. Am I missing something? So I send an email, which they say will be responded to “within one business day.”
What is wrong with technical support? Having worked in technical support, I know that crap like this just isn’t acceptable.
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